Information
At Equux Silver, we understand that sometimes a return is necessary. This policy outlines the guidelines for returning your handmade silver bracelet purchased from our physical store in France.
Frequently asked questions
What condition does my bracelet need to be in to return it?
Bracelets must be returned in original condition – unworn, undamaged, and free from scratches, marks, or signs of wear. All original packaging (gift box/pouch) must also be included.
How long do I have to return my bracelet?
You may return your bracelet within 30 days of the delivery date, as confirmed by the courier tracking information. To be eligible, the item must meet our return conditions (unworn, undamaged, and in its original packaging).
Who pays for the return shipping costs?
Customers are responsible for the cost of return shipping if they decide to return or exchange an item, unless the jewellery is faulty or damaged on arrival. In the case of exchanges, customers cover the cost of sending the item back to us, and we will cover the cost of shipping the replacement piece to you.
What if my bracelet is lost in the mail?
We recommend using a tracked postal service, as we cannot be responsible for items lost in return transit.
Are there any bracelets that can't be returned?
For hygiene and customisation reasons, certain items cannot be returned:
Personalized or engraved bracelets
These items are non-refundable unless they arrive faulty or damaged.
Custom-made or made-to-order designs
These items are non-refundable unless they arrive faulty or damaged.
Sale or clearance items
These items are non-refundable unless they arrive faulty or damaged.
Earrings
(due to hygiene regulations) These items are non-refundable unless they arrive faulty or damaged.
Need assistance?
If you have any questions about our returns policy or need help with a return, please don't hesitate to contact us. Our friendly team is here to assist you.