Your Equux Silver Bracelet, On Its Way
Everything you need to know about how we ship your handmade silver bracelets from Equux. We're committed to getting your order to you as quickly and safely as possible. Please read below for details on processing times, shipping rates, and more.
Order Processing & Shipping Times
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.
While we strive to ensure timely deliveries, external factors such as holiday seasons (Black Friday, Christmas, etc), or courier delays may impact delivery times. We appreciate your understanding.
Shipping Rates & Estimated Delivery Times
We offer Free Priority Shipping. All prices include UK VAT where applicable.
Estimated delivery times per region:
United Kingdom: 2-3 business days
Belgium: 3-5 business days
Germany: 3-5 business days
Netherlands: 3-5 business days
Europe: 3-12 business days
USA: 7-14 business days
Rest of the World: 12-21 business days
All delivery times are estimates and based on business days. No rights can be derived from these estimates. The actual shipping cost will be calculated based on your location at checkout.
International Shipping, Duties & Tracking
We currently do not ship to the following countries: Cuba, Iran, North Korea, Sierra Leone, Palestinian Territories, South Sudan, Myanmar, Crimea (Ukraine), Cote d'Ivoire, Congo, Liberia, Lebanon, Sudan, Belarus, Iraq, Zimbabwe, Syria.
For all other countries, we offer free worldwide shipping. Orders are dispatched from the United Kingdom and delivered via local postal services. Actual delivery times depend on your country’s postal infrastructure and distance from the UK.
International Import Duties & VAT: Your order may be subject to import duties and taxes (including VAT) or custom charges imposed by the destination country. These charges are the responsibility of the buyer and are not included in the item price or shipping cost.
Order Tracking: Once your order has been shipped, you will receive an email notification containing a tracking number. Please allow up to 48 hours for tracking information to update.
If you have not received your order within 21 days of receiving your shipping confirmation, please contact us at equuxsilver@gmail.com with your order number, tracking code, and name, and we will investigate the issue.
Address, Missed Delivery & More
Incorrect Shipping Address: It is your responsibility to provide the correct shipping address when placing an order. If you realize an error:
Contact us immediately before the order is shipped.
If the order has already been fulfilled, we cannot cancel the shipment.
In cases of failed delivery, the package will be returned to us and reshipping costs of £10 will apply.
To avoid unnecessary delays, please double-check your shipping details during checkout.
Missed Delivery & Return to Sender: If a delivery attempt is unsuccessful, the courier may make a second attempt or leave the package at a pickup point.
Once the package is delivered to a pickup point, it becomes your responsibility to collect it.
If the package is not collected within the courier’s specified timeframe, it will be returned to us.
In such cases, we will charge £10 to cover reshipping and fulfillment costs.
If the return package is lost in transit, we cannot provide a replacement for free.
Refunds, Returns & Exchanges
We accept returns within 30 days of delivery, provided the item is unused and in its original condition. Refunds will be issued minus return shipping costs.
If your order arrives damaged or with incorrect items, please contact us within 48 hours at equuxsilver@gmail.com with photos and order details. We handle such cases individually to provide the best possible resolution.
For our full return and refund policy, please visit our Return & Refund Policy page.
For any further questions, feel free to contact us at equuxsilver@gmail.com.